Terms & Conditions

PRIVACY POLICY

GENERAL INFORMATION

Welcome to our Privacy Policy page! When you use our store services, you trust us with your information. This Privacy Policy is meant to help you understand what data we collect, why we collect it, and what we do with it. When you share information with us, we can make our services even better for you. For instance, we can show you more relevant search results and ads, help you connect with people or to make sharing with others quicker and easier. As you use our services, we want you to be clear how we’re using information and the ways in which you can protect your privacy. This is important; we hope you will take time to read it carefully. Remember, you can find controls to manage your information and protect your privacy and security. We’ve tried to keep it as simple as possible.

RIGHT TO ACCESS, CORRECT AND DELETE DATA AND TO OBJECT TO DATA PROCESSING

Our customers have the right to access, correct and delete personal data relating to them, and to object to the processing of such data, by addressing a written request, at any time. The Company makes every effort to put in place suitable precautions to safeguard the security and privacy of personal data, and to prevent it from being altered, corrupted, destroyed or accessed by unauthorized third parties. However, the Company does not control each and every risk related to the use of the Internet, and therefore warns the Site users of the potential risks involved in the functioning and use of the Internet. The Site may include links to other web sites or other internet sources. As the Company cannot control these web sites and external sources, the Company cannot be held responsible for the provision or display of these web sites and external sources, and may not be held liable for the content, advertising, products, services or any other material available on or from these web sites or external sources.

MANAGEMENT OF PERSONAL DATA

You can view or edit your personal data online for many of our services. You can also make choices about our collection and use of your data. How you can access or control your personal data will depend on which services you use. You can choose whether you wish to receive promotional communications from our store by email, SMS, physical mail, and telephone. If you receive promotional email or SMS messages from us and would like to opt out, you can do so by following the directions in that message. You can also make choices about the receipt of promotional email, telephone calls, and postal mail by visiting and signing into Company Promotional Communications Manager, which allows you to update contact information, manage contact preferences, opt out of email subscriptions, and choose whether to share your contact information with our partners. These choices do not apply to mandatory service communications that are part of certain store services.

INFORMATION WE COLLECT

Our store collects data to operate effectively and provide you the best experiences with our services. You provide some of this data directly, such as when you create a personal account. We get some of it by recording how you interact with our services by, for example, using technologies like cookies, and receiving error reports or usage data from software running on your device. We also obtain data from third parties (including other companies). For example, we supplement the data we collect by purchasing demographic data from other companies. We also use services from other companies to help us determine a location based on your IP address in order to customize certain services to your location. The data we collect depends on the services and features you use.

HOW WE USE YOUR INFORMATION

Our store uses the data we collect for three basic purposes: to operate our business and provide (including improving and personalizing) the services we offer, to send communications, including promotional communications, and to display advertising. In carrying out these purposes, we combine data we collect through the various store services you use to give you a more seamless, consistent and personalized experience. However, to enhance privacy, we have built in technological and procedural safeguards designed to prevent certain data combinations. For example, we store data we collect from you when you are unauthenticated (not signed in) separately from any account information that directly identifies you, such as your name, email address or phone number.

SHARING YOUR INFORMATION

We share your personal data with your consent or as necessary to complete any transaction or provide any service you have requested or authorized. For example, we share your content with third parties when you tell us to do so. When you provide payment data to make a purchase, we will share payment data with banks and other entities that process payment transactions or provide other financial services, and for fraud prevention and credit risk reduction. In addition, we share personal data among our controlled affiliates and subsidiaries. We also share personal data with vendors or agents working on our behalf for the purposes described in this statement. For example, companies we’ve hired to provide customer service support or assist in protecting and securing our systems and services may need access to personal data in order to provide those functions. In such cases, these companies must abide by our data privacy and security requirements and are not allowed to use personal data they receive from us for any other purpose. We may also disclose personal data as part of a corporate transaction such as a merger or sale of assets.

REFUNDS

ALL SALES ARE FINAL FOR SERVICES AND DIGITAL GOODS

Shante Randolph is committed to customer satisfaction and success. Due to the nature of coaching services or online based products,  all sales are final and no refunds. When you're booking a service through our website such as private coaching, or an online class or program or an in-person event, all sales are final. 

 If you need to reschedule a private session with Shante Randolph, you need to give 24 hours notice to reschedule or you will be charged. If you are unavailable to attend a virtual or in-person group session or event, you can not reschedule or receive a refund as another makeup may not exist or be complimentary to that event, so we ask that you please be aware of you schedule before making any commitments. 

Most of Shante Randolph's online or digital programs once purchased is available to the customer for the lifetime of the website. Please read the fine print of every program for complete details or contact us for questions before purchasing any service(s) as all sales are final.

RETURNS AND EXCHANGES FOR PHYSICAL MERCHANDISE 

All returns and exchanges must be pre-authorized by Customer Service and require a return authorization number. Email us at empower@shanterandolph.com to speak to a Customer Service Representative and receive your return authorization (if eligible). To obtain your refund, the item must be returned to us, unopened and in its original packaging, with all accessories, within 30 days of the date upon which we provided the item to the carrier for shipment to you.

For all returns other than damaged, defective or incorrectly-shipped items (see below), you will be responsible for the shipping charges to return the item.

Securely pack the item(s) you are returning and include a copy of your original packing slip along with your Return Authorization e-mail in an appropriately sized box.

Ship the item only to the address provided to you by Customer Service when obtaining your return authorization. We do not accept returns to our Shipping Warehouse.

DEFECTIVE, DAMAGED OR INCORRECT ITEMS

If you received a damaged or defective item from us, or the wrong item was shipped to you, you will not be responsible for return shipping charges, and we will not charge any restocking or other fee in connection with the return. In addition, you will receive a full refund for the item, as described in our Refund Procedures.

All returns and exchanges must be pre-authorized by Customer Service and require a return authorization number. Email us at empower@shanterandolph.com to speak to a Customer Service Representative and receive your return authorization (if eligible).

We cannot accept items back that have been opened or used unless the item was received by you in a damaged or defective condition.

To obtain your refund, the defective, damaged or incorrect item must be returned to us, unopened and in its original packaging, with all accessories, within 30 days of the date upon which we provided the item to the carrier for shipment to you.

Gift Cards are non-returnable and may only be redeemed for merchandise.

You must have purchased the item from us at www.ShanteRandolph.com, if purchased in store can only be exchanged or returned in store with the original receipt and original method of payment available.

Gift receipts are eligible for merchandise exchange or store credit only.

Once approved for return, Customer Service will send you an e-mail including your return authorization and a Fedex label to print.

Affix the shipping label on the package to be returned. To locate the nearest USPS drop-off location.

Damaged or defective items returned without their original packaging will not receive a refund.

REFUNDS PROCEDURES

If you are entitled to a refund in connection with a return, the following conditions will apply:

Your refund will be in the form of payment used for the purchase. If you paid with a gift card, a new gift card will be mailed to you for the refunded amount.

The amount refunded will be the purchase price paid by you for the returned item (which reflects the amount of any discounts, promotions or coupons that you received), including sales tax charged with respect to the item.

Credits will be issued after we receive, inspect and process your return.

Please allow time for the returned item to be delivered to us, for us to inspect and process the return, and for the credit card issuer to credit your account. Your credit card company determines when the credit will be reflected in your statement. It may take one full billing cycle for the credit to appear on your account.